CAREER PORTFOLIO  |  in brief

Infomears Consultancy Ltd - 2017 – Present

Independent IT Consultant specialising in Programme & Project Management

Involve Visual Collaboration Ltd - Apr 2014 – 2017

Head of Programme Delivery, Service, IT & Compliance (Programme Manager)

Involve (part of Martin Dawes Group) is a UK expert in the design, implementation and support of manufacturer neutral, visual collaboration solutions to both the public (incl. Ministry of Justice, Welsh Government, NHS) and numerous private sector organisations.

Responsible for establishing a demanding Programme Delivery department as well as maintaining several existing departments, incl., Service, IT and compliance.

·      Successfully established and lead a 'Programme Management Office' and its associated pool of resource/expertise to deliver several multi-million pound programmes of work to over 600 Ministry of Justice (MoJ) sites throughout the UK.

·      Successfully modernised a market leading multi-site ‘Service’ department, incl. the commissioning of a new Secure Network Operations Centre (sNOC) and achieving ISO/IEC 20,000-1 Service Management accreditation.

·      Successfully upgraded the IT network infrastructure at several sites throughout the UK and migration of all communication services to a new data centre.

·      Successfully obtained re-certification of ISO/IEC 9001 Quality standard and upgraded to ISO/IEC 27001:2013 Information Security Management standard.

TATA Consultancy Services (TCS Ltd) - Apr 2007 – Mar 2014

Programme Manager

TCS (part of TATA Group) an international IT services provider, operates in 42 countries with over 800 clients worldwide and employs in excess of 250,000 employees globally.

Home Office (Disclosure and Barring Service) account - Sep 2012 – Sep 2013

Head of Programme Management Office (PMO)

Responsible for establishing and managing a high profile Programme Management Office that has enabled TCS to transition (and modernise) the existing 'Criminal Records Bureau' systems from the outgoing incumbent supplier to TCS (a £350 million programme).

·      Successfully established, implemented and lead a 'Programme Management Office' and its associated pool of resource/expertise.

·      Successfully defined, implemented and policed a structured governance framework.

·      Maintained a positive client/supplier relationship for all key stakeholders through accurate, appropriate and timely communications.

·      Supported both the Transition and Modernisation Project Directors to deliver market leading solutions and technologies.

DWP (Child Maintenance Service/CSA) account - Mar 2009 - Aug 2012

Programme Manager,

Fulfilled several senior managerial rolls throughout the life cycle of the programme; from 'Head of PMO' to 'Delivery Manager', that enabled TCS to develop and replace the existing 'Child Support Agency' solution (a £50 million programme).

·      Successfully delivered several integrated business solutions ranging from; Siebel (CRM/ DMS), TCS BaNCS (core banking solution), IBM WebSphere's; Process Server (SOA), Portal Server (Website) & DataPower (external comms), Adobe Correspondence Management Solution (correspondence) & IBM Tivoli Access Manager (security).

·      Successfully analysed, designed and delivered over 13,000 individual 'green field' business requirements (and their associated business processes) using a combination of both Agile and Waterfall methodologies in a politically sensitive environment.

·      Successfully implemented a joint client/supplier 'Project Management Office (PMO)' including defining the 'project implementation methodology' and associated governance.

Phones4u Group account - Apr 2007 - Mar 2009

Senior Project Manager/Business Change Manager,

Positioned as a Senior Project Manager reporting directly to Phones4u’s steering committee, successfully managing various large/complex organisation wide IT and business projects, encompassing 450 separate locations and utilizing an onshore/offshore operating model.

·      Successfully replaced several disparate ERP solutions with a single integrated organisation wide ERP/CRM solution; Oracle E-Business Suite/Siebel/Fusion.

·      Successfully implemented Oracle HRMS/Payroll (incl. the creation of a dedicated training programme) to over 7200+ employees at 450 locations around the UK.

·      Successfully managed the implementation of various Business and IT related projects throughout all facets of the organisation to enhance/streamline profitability.

·      Successfully implemented numerous organisation wide Business Change Programmes by embracing key senior personnel from all aspects of the organisation to secure full cooperation and involvement.

·      Successfully planned, cleansed, mapped, migrated and validated data from several disparate ERP solutions into a universal Data Management Solution (DMS).

Promethean Technologies Group - Mar 2006 – Mar 2007

Global Project Manager,      

Positioned as a global project manager reporting directly to Global Head of IT, managing the extensive roll out of 3 large global IT replacement projects; ERP, CRM & E-Mail.

·      Established a dedicated team of 22 to replace several disparate ailing ERP solutions and replaced them with a single global integrated £2.2m ERP LN6/BAAN solution.

·      Successfully managed the global rollout and migration of Salesforce.com CRM.

·      Successfully managed the global rollout and migration of Microsoft Exchange.

Datel Group Plc (a Sage Solution Centre) - May 2004 – Mar 2006

Project Manager,

Positioned as a senior project manager, reporting directly to the Finance Director for delivering mainly large IT projects (incl, IT infrastructure, ERP, CRM and bespoke development) for prestigious clients such as; Bunzl Group plc and Sage UK plc.

·      Successfully managed a team of 12 consultants to deliver numerous enterprise wide (multi-site) IT projects (ERP/CRM/IT Infrastructure) within various corporate sectors including; distribution, manufacturing, finance and local government.

·      Maintained an excellent standard of interpersonal, communication and client facing skills.

·      Established and maintained a dedicated project management office.

MPS Ltd (a Sage Solution Centre) - Mar 2002 – Apr 2004

Project Manager (Sage)

Leisure Link Group (Bass) - Mar 2000 – Jan 2002

Project Manager/ERP Consultant (Sage)

VI Software Ltd - Jul 1998 – Mar 2000

ERP Consultant/Developer (Sage)

Sage Group - Aug 1997 – Jul 1998

Business Analyst/Developer

British Steel Plc - Sep 1995 – Sep 1996

Developer/Business Analyst (Gap Year)

Select Advertising Systems Ltd - Sep 1989 – Aug 1993

Developer/Business Analyst/Project Manager